Boitoi Shipping Policy

Boitoi delivers to serviceable pin codes across India. Delivery service depends on courier availability, local restrictions, destination accessibility and courier serviceability.

International delivery is available for selected products and selected countries.

• Under normal working conditions, an order may take 1–4 working days to be processed and dispatched.
• Dispatch time begins after successful order confirmation and payment verification, where applicable.
• Orders placed on Sundays, public holidays or officially declared non-working days will ordinarily be processed from the next working day.
• Pre-order, pre-booked, made-to-order, customised, sourced-on-demand or specially procured products will follow the timeline mentioned on the relevant product page.
• Orders containing multiple products may be shipped together or separately depending on stock availability, seller location, publisher availability and fulfilment arrangements.
• Boitoi may verify the customer’s address, telephone number, payment or order details before dispatch.

Restricted working conditions may include, but are not limited to:

• Working days exclude Sundays, public holidays and officially declared non-working days.
• The restricted dispatch timeline is an estimated maximum under ordinary restricted conditions and may be affected further by events beyond Boitoi’s reasonable control.
• A product-specific timeline shown on the product page may override the general dispatch timeline.

Once an order has been dispatched, delivery generally takes approximately 2–7 days across India.

The delivery period begins only after dispatch and does not include the order-processing or dispatch period.

Remote, rural, restricted, island, border or difficult-to-access destinations may require additional delivery time.

Delivery may be delayed because of:

• Courier network capacity or operational delays.
• Bad weather, floods, cyclones or natural calamities.
• Flight, railway, road or transport disruption.
• Local holidays, strikes, curfew or regional restrictions.
• Government, security or administrative restrictions.
• Incorrect, incomplete or inaccessible delivery address.
• Invalid or unreachable customer contact number.
• Customer unavailability or failed delivery attempts.
• Remote-area or last-mile delivery limitations.
• Events beyond Boitoi’s reasonable control.

• Where delivery has been exceptionally delayed, Boitoi may investigate the shipment with the courier partner.
• An exchange or replacement may be considered after delivery, subject to Boitoi’s approval, product eligibility, availability and the applicable Return & Refund Policy.
• Exchange or replacement is not automatic merely because the shipment was delayed.
• The product must satisfy the relevant category-specific exchange conditions, including unused condition, original packaging, tags, accessories and supporting evidence.
• If the same product or variant is unavailable, Boitoi may consider an alternative resolution according to the applicable Return & Refund Policy and mandatory consumer-law requirements.

Boitoi’s total shipping-related charge may comprise:

The final shipping and packing cost will be calculated and displayed at checkout based on the destination, package weight, dimensions, product category, order value, courier availability and selected shipping method.

• A flat Cash on Delivery charge of ₹59 will be added to eligible Cash or Pay on Delivery orders.
• COD availability depends on courier serviceability, destination, order value, product category and customer order history.
• COD charges, convenience fees and handling fees are ordinarily non-refundable.
• Boitoi may restrict, disable or withdraw COD for a particular customer, address, location, product or order.
• Customers must keep the payable amount ready and remain reachable during the delivery period.

• Any exceptional refund request will be subject to Boitoi’s consideration and final approval.
• Boitoi may consider the order stage, procurement status, packaging, seller commitment, courier booking and expenses already incurred.
• Where an exceptional refund is approved, payment-processing fees, shipping expenses, packaging costs, handling fees, convenience fees and RTO charges may be deducted.
• A Partial COD amount may be refunded where cancellation results directly from verified product unavailability or an accepted error by Boitoi.

• Once dispatched, tracking information may be shared by email, SMS, WhatsApp or another registered communication channel.
• Customers may use the Track Order page with the Order ID or AWB number.
• Courier tracking scans may occasionally be delayed, missed, incorrectly mapped or updated in batches.
• A temporary absence of a new tracking scan does not necessarily mean that the shipment has stopped moving.
• Boitoi generally receives the same courier tracking information that is displayed to the customer.

A shipment may be marked Return to Origin when delivery cannot be completed and the parcel is returned to Boitoi or the relevant seller.

RTO may occur because of:

• Incorrect or incomplete delivery address.
• Invalid, incorrect or unreachable contact number.
• False or misleading customer information.
• Customer refusal to accept delivery.
• Customer unavailability or non-response.
• Repeated failed delivery attempts.
• Unavailable COD payment.
• Restricted entry or inaccessible delivery premises.
• Another customer-attributable delivery failure.

• Any eligible refund may be adjusted after deducting forward courier charges, reverse courier charges, RTO fees, COD fees, handling expenses, packaging costs, convenience fees and payment-processing charges.
• Where the RTO results from incorrect information, customer refusal, non-response or another customer-attributable reason, the customer may be charged twice the original shipping cost.
• An RTO refund will ordinarily not be initiated until the parcel is physically received back and its condition is verified.
• Genuine purchase intention does not automatically waive RTO charges.

• Reshipment is not automatic and is subject to product availability, parcel condition and Boitoi’s approval.
• If the customer requests reshipment following a customer-attributable RTO, the applicable new courier charges must be paid in advance.
• Outstanding RTO charges, handling expenses or service fees may also need to be paid before redispatch.
• The reshipped order will be treated as a new shipment and a fresh processing and delivery timeline will apply.
• Reshipping charges may be waived or reduced only where Boitoi confirms that the original return resulted from an error by Boitoi or the courier partner.

• International shipping is available for selected products and selected countries.
• The final international shipping charge will be calculated and displayed at checkout.
• Charges may depend on destination, weight, dimensions, product type, order value and courier availability.
• International delivery may take up to 45 days, depending on the destination country, customs processing and local delivery conditions.
• Customs duties, import taxes, VAT, brokerage charges, clearance fees and destination-country levies must be paid by the customer.
• Customers are responsible for checking whether the ordered product may legally be imported into the destination country.
• Boitoi is not responsible for delays caused by customs, inspection authorities or local administrative requirements.
• No refund is applicable for an international order returned to origin.
• International shipping charges, taxes, customs duties and courier-related charges are non-refundable.

• Notify Boitoi within 48 business hours of receiving the product.
• A complete, proper and uninterrupted unboxing video is mandatory for verification.
• The recording must begin before the sealed parcel is opened.
• The video should clearly show the shipping label, outer packaging, complete opening process, product, accessories and reported issue.
• Edited, paused, unclear, incomplete or interrupted videos may not be accepted as valid proof.
• Boitoi will scrutinise the video and supporting evidence before making a final decision.
• Depending on eligibility and availability, Boitoi may approve an exchange, replacement, store credit, refund or another appropriate resolution under the Return & Refund Policy.
• Claims without sufficient evidence may be declined.

• Boitoi uses appropriate protective packaging based on the product category and shipping requirement.
• Recyclable and eco-conscious materials may be used wherever reasonably practical.
• Packaging appearance and materials may vary based on product type, seller, warehouse and courier requirements.
• Customers should not discard the outer packaging, invoice, labels or accessories until the applicable claim period has expired.