Last updated: 21 September 2026
Your legal rights remain protected. These policies do not limit remedies available under applicable consumer-protection law. A product label, short reporting window, sale offer or manufacturer warranty does not override those rights.
Serviceability and dispatch
We deliver to serviceable locations across India. International shipping is available for selected products and destinations. If delivery becomes unavailable after payment, we will contact you about an alternative you accept or the appropriate refund.
Normal dispatch is within 1–4 working days after order confirmation and any necessary payment verification. Working days exclude Sundays and public holidays. Pre-orders, made-to-order and specially sourced items follow the timeline disclosed on their product page before purchase.
During disclosed restricted operations, dispatch may take up to 20 working days. We will notify affected customers of a material delay and explain their options. A later notice does not unilaterally replace a timeline already agreed for your order. We do not treat high order volumes, fairs or supplier delays as automatic grounds to deny cancellation/refund rights.
Delivery estimates
Domestic transit usually takes 2–7 days after dispatch. Remote or restricted destinations may take longer. International delivery may take up to 45 days after dispatch, depending on destination and customs. Product-specific or checkout dates communicated for your order should be read together with dispatch time.
These are estimates, not a waiver of your rights. If the communicated delivery schedule is missed, contact us. We will investigate and provide an update, and offer the cancellation, return, replacement or refund available in the circumstances. Genuine force-majeure events will be assessed under applicable law. There is no blanket “no refund for delay” rule and no requirement to wait 60 working days before seeking a remedy.
Shipping charges and payment choices
The product price, taxes where applicable and delivery-related charges are presented before you confirm payment. Delivery charges depend on the destination, parcel weight/dimensions and service selected. Any packaging or handling component must relate to the order and be disclosed; unrelated services must not be hidden in bundled charges.
The total you accept at checkout applies to your order. We will not add a new charge after payment without your express agreement. Future changes to rates do not change an accepted order.
Eligible Cash/Pay on Delivery orders carry the existing ₹59 COD charge, shown before confirmation. COD and partial-COD availability depend on the product and destination. Other payment options are those displayed at checkout. A partial-COD advance is part-payment, not an automatically forfeitable fee. Refunds follow the Return & Refund Policy.
Tracking and split shipments
We share available tracking details through the registered contact channel after dispatch. Orders may arrive in more than one parcel. Tracking scans can be delayed; please contact us if a shipment stalls, is marked delivered without receipt, or misses its expected date. We will raise an enquiry with the fulfilment/courier partner and remain your contact for resolution.
Failed delivery, RTO and reshipment
Please provide an accurate address and phone number and report corrections promptly. If a parcel returns to origin, we review the delivery attempts and the reason with you. Boitoi/courier errors do not attract customer penalties. We do not automatically charge double shipping or forfeit prepaid/partial-COD amounts.
For a customer-requested reshipment after a customer-attributable failure, any lawful, actual additional delivery cost is explained and agreed before redispatch. We confirm the new timeline. Refunds and any permitted deductions are assessed and itemised under our Return & Refund Policy.
International orders
International shipping charges are shown before payment. Unless expressly included at checkout, destination customs duties and import taxes may be collected by the relevant authority/carrier. Please check local import restrictions before ordering; we will provide available shipment information to assist.
Customs or international RTO cases are assessed individually. There is no automatic “no refund” rule. We explain the reason, any documented non-recoverable third-party charges and the available remedy, subject to applicable consumer law. We remain responsible for our own fulfilment errors.
Damage, missing contents or a wrong item
Keep available packaging and contact us promptly with the order number and reasonable evidence. Photos or an unboxing video can help, but a video is not mandatory. The suggested reporting periods and your remedies are explained in our Return & Refund Policy.
Complaints and grievance redressal
Grievance Officer: Tirtharaj Bhattacharjee
Email: info@boitoi.in
Telephone/customer care: +91 8902988961
Postal address: Boitoi India LLP, 115, Kona Dhara Para, Howrah – 711114, West Bengal, India.
Email your complaint with your order number, if available, contact details, the issue and the resolution you seek. An order number helps us investigate but is not a condition for raising a complaint. We acknowledge complaints within 48 hours of receipt, provide a copy of the complaint as recorded, and redress them within one month of receipt. These grievance deadlines are not measured in business hours. Keep the acknowledgement for follow-up.
You may also contact the Government of India’s National Consumer Helpline: 1915 or 1800 11 4000; WhatsApp/SMS: 8800001915; email: nch-ca@gov.in. Telephone support is available 8:00 AM–8:00 PM, except national holidays, as stated on the official contact page. NCH offers pre-litigation assistance; it is distinct from a Consumer Commission. You remain free to approach the competent Consumer Commission or other authority without first completing our internal process.
