Boitoi Return & Refund Policy

• Products must be returned in the same condition in which they were delivered: unused, unworn and unaltered, with original packaging, tags, labels, accessories and complimentary items.
• A valid order number, receipt or other acceptable proof of purchase is required.
• Return, replacement or exchange requests must be raised:
  • Within 2 days of delivery for books, crafts and fragile products.
  • Within 7 days of delivery for clothing, merchandise and watches.
• A proper and uninterrupted unboxing video is mandatory for claims relating to damage, defect, missing contents or an incorrect product.
• Claims without sufficient evidence may be rejected after verification.
• Products sent back without prior written approval from Boitoi will not be accepted.

1. 1
   Raise your request

   Email us within the applicable claim period with your order number, reason for the request, photographs and complete unboxing video.

2. 2
   Verification

   Boitoi will review the evidence and may request additional photographs, videos, serial numbers or product details.

3. 3
   Return authorisation

   When approved, we will provide return instructions. A return shipping label may be provided where applicable.

4. 4
   Quality inspection

   Returned products will be inspected for condition, completeness, authenticity and compliance with this policy.

5. 5
   Final resolution

   After inspection, Boitoi will approve or reject the replacement, exchange, store credit or refund.

• Refunds are ordinarily calculated on the actual product amount paid or deal price.
• Orders cancelled before dispatch may be subject to a 3% payment transaction or processing deduction.
• Orders cancelled after dispatch may be subject to a 3% transaction deduction plus forward and reverse courier charges .
• Original shipping charges, handling fees, convenience fees, COD charges, gift-wrapping charges and other service-related charges are non-refundable unless otherwise approved by Boitoi.
• Refunds are processed only after the returned product passes quality inspection, where a physical return is required.
• Approved refunds are generally initiated within 7–14 business days.
• Prepaid-order refunds will ordinarily be issued to the original payment method.
• For COD orders, the customer must provide accurate and valid bank account details in the format requested by Boitoi.
• The time taken for an approved refund to appear in the customer’s account may depend on the bank, payment gateway or financial institution.

• Any request to refund a Partial COD advance in a change-of-mind case will be considered solely at Boitoi’s discretion.
• Approval, rejection or partial approval may depend on the order stage, product category, procurement status, seller commitments, packaging, payment-gateway deductions and courier expenses already incurred.
• Where Boitoi approves a refund as an exception, transaction charges, shipping costs, handling charges, packaging expenses or other applicable deductions may be adjusted from the refund.
• A Partial COD amount may be refunded where cancellation results directly from a verified error by Boitoi, product unavailability or another circumstance expressly accepted by Boitoi.

• When Boitoi is unable to dispatch an order within 60 working days, an eligible refund may be initiated automatically.
• The dispatch or refund period may be shortened or extended where Boitoi and the customer mutually agree.
• For eligible prepaid orders cancelled because of confirmed unavailability, the refund may include the product amount paid and applicable shipping amount, subject to the circumstances of the order.
• For eligible Partial COD orders, the refund will ordinarily be restricted to the amount actually paid in advance.
• Refund calculations remain subject to payment-gateway, transaction or other permitted deductions where applicable.

An order may be marked Return to Origin when delivery cannot be completed and the shipment is returned to Boitoi or the seller.

• RTO may occur because of customer refusal, repeated failed delivery attempts, incorrect or incomplete address, invalid telephone number, non-response, delayed COD payment, restricted access or other customer-related delivery failure.
• Genuine orders that become RTO may still be subject to an RTO penalty or RTO charges because Boitoi and its logistics partners incur forward, return, handling and processing expenses.
• For prepaid or partially paid RTO orders, the refundable amount, where applicable, may be adjusted after deducting forward shipping, reverse shipping, RTO fees, COD or service fees, packaging costs, payment-processing charges and other expenses incurred.
• The existence of a genuine purchase intention does not automatically waive RTO-related deductions.
• Refund eligibility and deductions will be determined after reviewing courier tracking, delivery attempts, customer communication and the reason recorded by the courier.
• No customer-related RTO refund will be processed until the shipment is physically received back and its condition is verified, where applicable.
• RTO charges may be waived or reduced where Boitoi confirms that the return was caused solely by Boitoi or the courier partner.

• Inspect the package and product immediately after delivery.
• Notify Boitoi within the applicable claim period, along with a proper uninterrupted unboxing video.
• The video should clearly show:
  • The sealed outer package before opening.
  • The shipping label and order details.
  • The complete opening process without cuts or edits.
  • The product, accessories and packaging.
  • The exact damage, defect, shortage or incorrect item.
• Boitoi will scrutinise the submitted evidence and may request additional proof before reaching a final decision.
• Claims supported by edited, incomplete, unclear or inconclusive evidence may be rejected.
• Depending on availability and inspection, Boitoi may approve a replacement, exchange, refund, store credit or another suitable resolution.

• Books and fragile products are not returnable merely because of a change of mind, personal preference or ordering error.
• A claim may be considered when the item is received materially damaged, defective or different from the product ordered.
• Eligible requests must be raised within 2 days of delivery with a complete unboxing video.
• Minor printing, binding, colour, texture or handmade variations that do not materially affect the product’s use may not qualify as defects.
• If Boitoi exceptionally accepts a non-defect return, forward and reverse courier costs, handling expenses and applicable service charges may be deducted.

• Eligible requests must be raised within 7 days of delivery.
• Products must be unworn, unwashed, unaltered and free from odour, stains, makeup, hair, damage or signs of use.
• Original tags, labels, packaging, accessories and complimentary items must be intact.
• Size or colour exchange is subject to availability.
• An unboxing video is mandatory for damage, defect, missing-item or incorrect-product claims.
• Hygiene-sensitive products may not be returnable after opening or trial.
• Products sold as part of a set must ordinarily be returned as a complete set.

Unless received damaged, defective or incorrect and expressly approved by Boitoi, returns may not be accepted for:

Additional category-specific exclusions may be stated on the relevant product page.