Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
- You may request to cancel your order for a full refund, up to 6 hours after the date and time of the order.
- Cancellations after 4 hours will not be accepted. When you buy products from Boitoi, you agree to these terms.
Category, Return Window and Actions possible:
Category: Books, Crafts, T-Shirts
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Correct Product: Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product: All in-the-box accessories, freebies and combos (if any) should be present.
Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered.
Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging: Product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Rules for a successful Return
In certain cases where the seller is unable to process a replacement or refund for any reason whatsoever, a promo code will be given.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders).